Customer Testimonials
All work was completed in a timely manner with a list of options and prices. Brought vehicle in for general maintenance and repair very impressed with service.
Incompetent. Had vehicle 2mos before informing me they were unable to get part needed. Service department unable to diagnose problem. Kept my vehicle 4+mos without repair. I had my vehicle towed from dealership to a independent certified mechanic and within 3wks he had located the parts (cluster and cord) , repaired oil leak (previously paid for at dealership) and at half the quoted estimated cost. Never again will I do business with Centennial Volkswagen or recommend to anyone
Great service across the board. Couldn’t be more satisfied! From my purchase date until now! Thanks guys!
Great customer service and very helpful. I would definitely recommend them for any kind of business and service
I went there 10/31/2026 I had an appointment set up, for an all cash deal. Those jerks pulled a credit check, and also tried to start a consumer auto loan on me. I had my check ready and everything should have been good to go. Don't go there, they will screw you over. I have filed with the state of Nevada consumer protection agency.
I really enjoyed the environment, good communication and was updated consistently while I waited for my car.
Service was great. Communication was good and kept me up to date. Was surprised done so quick.
VW doesn't share correct warranty info with dealerships, nor details with CarFax, nor VWApp.
I have been searching for a car for some time. Gordon welcomed us in and provided the best options. I love my new 2026 Cross Sport!
Thank you for taking a look at my car. Appreciate the assistance. Thanks Centennial VW!
Hi my name is Juan Garcia and just wanted to say David Lucero gave me a really good service all time he is very professional
I purchases my vehicle from Centennial in 2020 and have received nothing but great service from David L. He explains everything to me and I trust his judgement and recommendations for my girl Daisy. He is my preference for all my services, 5 STARS no doubt. Thank You David
David is beyond amazing.. my car is always taken care of past two years they always taking care of me and that’s the best part
Great service thank you David!! Hopefully I don't have ti bring my car in for any issues 😊
I went in for my back sensor beeping. They stated the had never seen that before and that I would need to leave it. I stated I would need a loner car since this is my only car I have and I have 2 small kids. They stated they didn't have one but would the next day and would call me later in the day to let me know when to being the car in the next day. I never got a call and when I called the next day was told my service person was off and to call ... Read More DealerRater - Oct 10, 2026
Won't take a call to answer concerns about a known recall. But yet use fear mongering during every service visit saying the computer told me it's due therefore it is in critical condition even though a technician did not look at the part on your vehicle, please give us thousands of dollars to repair something we haven't even looked at yet.
Very helpful, honest and courteous employees. The place is clean and the snacks were pretty good!
They ordered my part and it arrived when they said. Very efficient and I was very pleased with the product I ordered.
My car has depreciated $12k in 2 years. I bought new. Wanted to trade in for smaller car..upside down…not happy.
Easy to make an appointment. Service is done quickly and correctly. Carlos is very proactive and communicative.
David is great, he's been my service advisor for years now and he has always provided me with the best customer care service. I've delt with a lot over the years but David is by far the best. please make sure you congratulate him for his exceptional service. I work in hospitality and we on the floors don't get the recognition we deserve so I know how being recognized will make him feel. Thank you.
Great customer service and professional salesman.
Gordon was very friendly and knowledgeable no pressure or stress...An ambassador for the vw brand specificicly the race line bringing together enthusiast to create memories share the love for the brand and create new friendships.. I would highly recommend and make my new purchase here 100 percent.
David very professional and knowledgeable very enthusiastic, about asking questions that I had haven’t seen this great customer service in years
I went to Centennial Volkswagen to checkout stock #2643B a certified pre-owned 2024 VW Golf GTI 380 S with the intentions of purchasing it as with only 17K miles and being a CPO car that would extend the warranty it seemed like a great deal.
But after checkout the car in person there was many issues that I couldn't understand how it passed inspection to be considered a CPO car.
1: Dry riot tires on the front
2: The driver side rear had a huge chunk missing from the sidewall and could see a cheap wheel repair had been done to it as ... Read More Google - Sep 17, 2026
David was very rude and hung up on me when I tried to explain the situation , this dealership likes to scam people out of their money even if we had the vehicle serviced by a Volkswagen dealership they do not honor their warranty on a part that you buy full price to replace . I would avoid this dealership at any cost.
Best service department in Nevada, I was kept updated on the repair of my vehicle
I had the absolute best experience at this dealership! My car is absolutely beautiful. My daughter and I went and it was a seamless process and fun! Frank is an amazing sales person. He’s funny and smart and honest. This was a huge decision and purchased for me and I couldn’t have asked for a better experience. I had to call with questions and they help me every step of the way you can’t go wrong going to the dealership. 5 Stars all day every day. Thank you Frank & staff! ⭐️⭐️⭐️⭐️⭐️
Convenient location and friendly staff. Main negative is the waiting area needs a refresh. The coffee was ok but no donuts available.
I just wanted to start off by saying that the Staff at Centennial VW have saved me multiple times. Even when I was the worst type of customer you can possibly have. They dealt with me with grace and a sense of urgency. I cannot ask for a better VW Dealership/staff than this VW Centennial. I wanted to send a BIG shout out to Gordon Smith, David Lucero, and last but not least my Braddah with tender hands Andrew!! Forever Grateful - Jerim Cruz
From the time we arrived to the time we left, the staff was attentive and professional, making sure we were taken care of and had all of our questions addressed and answered.
Excellent customer service and attention to detail. Very satisfied with level of support provided to me
Very friendly and helpful.
This is the best dealership in las vegas. The technicians are very knowledgeable on my vehicle. Ive had zero issues.
Whoever you’re dealing with stole Charles Wilson’s identity. This Charles Wilson died over three years ago.
Professional friendly service with a reasonable out the door price. My wife and I were really pleased having Gordon to work with.
I inquired about a Jetta GLI through the website. When the sales rep contacted me via text, I specifically requested the out-the-door price (OTD) before I would agree to schedule the test drive. The sales rep responded to my text and said that the OTD would be $26.9K, including all taxes and fees and that they are 100% "transparent" about their fees. I drove more than thirty minutes to the dealership, completed the test drive with the sales rep, and wanted to buy the vehicle. When we sat down to discuss the numbers, the OTD that the sales rep ... Read More Google - Aug 24, 2026
Great service and even better follow through. They not only called to advise parts status but also called later to check up.
Severely disappointed with the service and customer care. I have took my vehicle to this dealer three times with same complaint only to be told that I have been using the wrong grade of gasoline when the manufacturer recommends 87 octane. These folks are tremendously incompetent to say the least. Very disappointed with dealer, vehicle and customer service. This will be my last VW
I went to this dealership for 20k service. It was fine overall, but I found there was a lack of communication. I waited at the location while my service was done and had to initiate contact when my service was done (I received a text, but I was working on my laptop so didn't notice the message for 20 minutes). At other locations they keep track of those waiting and inform them immediately.
I also found that a requested service was not done, so I had to go back a second time. I also got no explanation about the findings ... Read More DealerRater - Aug 20, 2026
My sales person Jenni was amazing. She was honest to the point and easy to work with. The finance manager Sheldon was the issue. He was extremely pushy with warranty. I told him I didn’t need gap insurance he then asked me to explain to him what gap was and why I thought I didn’t need it. When it came to the extended warranty he then kept telling me “you’re not understanding the value of this I’ll explain it again.” At one point he looked at my boyfriend (who was there for solely for moral support) ... Read More DealerRater - Aug 19, 2026
I had a migraine the day I bought my car. The manager helped me get my new and other car home. He drove to the other side of town to bring my car.
Jenni and Sheldon were absolutely Amazing. They made my buying process so easy and took their time to explain everything
Very helpful and respectful for the situation that was presented. The saleman was very knowledge and friendly.
Very good communication about the status of the vehicle. Good explanation of services performed on the vehicle
I am a little disappointed with my sales rep. I had spoken to him when making my appointment regarding lease buy out, having VW purchase my car like you did last time e, new offers in case I decided to purchase a new vehicle. He was totally unprepared and every question I asked he left thr table to go to 3 different offices I told him had to leave bynoon, my appointment was at 10:30, due to doctors appointment. At this time he said he couldn't get me the information because h
The computer was down. I reschedule my appointment for ... Read More DealerRater - Aug 11, 2026
Service Center Review
I’ve owned and serviced Volkswagens in multiple states and also worked at a Lithia Volkswagen dealership for five years, so I’m pretty familiar with what a normal dealership service experience should look like. Unfortunately, this was far from the normal VW service experience you should expect.
My service advisor was Hugo Martinez, and there was no communication while I waited at home. A digital inspection/write-up link had been text over but contained very limited notes explaining the recommendations, and the inspection video that was sent to me was only about two seconds long. At ... Read More Google - Aug 9, 2026
Always a pleasure working with the service department. Very friendly people love the video of things that are wrong
Everyone was very polite, they were very knowledgeable. The dealership was very clean and had nice lounge to wait in.
Buying a part is more expensive than going other dealer to buy a car!
Always a great experience ! They go out of their way to make you feel comfortable and there’s always a feeling of complete transparency ! Shout out to Thomas McNicholas , Chris Ruelas for their amazing attentiveness!
Best dealership ever! The customer service is top tier and I haven't had any issues with service. I took my Atlas as a walk in on a Saturday. They finished it and even gave me a ride home to wait.
Great and easy to work with. Most sales people make you feel like a number. I felt like a real person.
Well done well done well done well done well done well done well done well done
They were friendly and very helpful with my lease trade-in. They also helped me with my new lease made it easy and convenient Tyler did a great job he was friendly, polite, and professional. THANK YOU!
Customer service was attentive and kept me informed on the status of the service. Also explained the service performed and the cost.
Driving off the lot w a new vehicle is the smallest part. Afterwards,the service needs to be paramount! I’m treated like a king here! Everyone in the service department deserves a huge bonus! Seriously,I’ve never been treated as well. You guys are the best!!!
John Garcia the best service professional. He took care of my ID Buzz and he did an amazing job. Follows up with the mechanics and keeps me posted every day. So professional love
Nice service center clean, but can get busy and the wait time can be long. My advice is drop off vehicles and come back later.
Took great care of me was in & out. Make sure you come to this dealership.
Very professional, they took the time to inspect my vehicle, and I love the fact that I can communicate in my own language.
Had came in to get my rim replaced and was shown the best customer service ever, the men and women of Volkswagen are all 5 stars in my book. I was able to get everything done and back on the road in a reasonable time.
I have always had great service at this dealership. Im constantly updated on whats going on with my vehicle.
The sales process was to long . The desk manager was not listening to watch I was asking for . NO COMMUNICATION
Great experience, service was timely and thorough. The communication of services upcoming were explained as well to prepare for future visits.
I would not recommend this dealership.
While visiting Las Vegas with my family, the fuel pump on my vehicle failed, so I brought it to Centennial Volkswagen for repairs. They replaced the fuel pump and performed additional work. After returning home to California, my vehicle suddenly lost power while I was driving on the 405 Freeway in heavy traffic. The car completely shut down, leaving my family and me stranded in a very dangerous situation. I had to call 911, and thankfully the California Highway Patrol arrived and helped us get to safety.
My vehicle was towed to the Volkswagen dealership in ... Read More Google - Jul 9, 2026
Answered all my questions in detail. Very friendly. Was very efficient with the services provided
I have a part in stock and they haven’t made me an appointment. Every time I go it’s a waist of gas . Nothing got taken care of . And no return phone calls from anyone. Regarding a recall on SOS button . I’ve been waiting since march 2026
Great dealership, Management really took great care of me. Definitely will recommended for others to come here.
I was having a bit of a tough time with a car I had purchased several years ago. It was having a series of issues that seemed unending. This past weekend all of my stress was relieved in a major way. I'd like to give proper recognition to Alexis who handled the case with grace. There was no "sales breath" just someone who seemed genuinely concerned with my issues, and had every intent to help as much as she could. She went above and beyond and then some. If you're in the market for a VW ... Read More Google - Jul 7, 2026
precise, courteous and extremely helpful. they seem to be very knowledgeable of their work. love going there.
Gordon was very knowledgeable and helpful in assisting me with my car purchase. Thank you
I had to leave my car there for engine light on. Carlos was very helpful and made the process less stressful. I had to get a rental and Carlos advised me there was an enterprise rental car company near by and offered me a shuttle ride to the enterprise but I had another driver with me so we were able to go get the rental and take my car back. It was a seamless experience and even though it isn't a good situation to be in Carlos made it somewhat pleasant.
Very good customer service, nice helpful, kind staff. Dealership was clean and the parts department was very helpful
Dave was great when I became evident I needed a loaner. He had one ready for me within two hours. My issue was not with the service but the dealers service with my extended contract. I noticed the bill he sent me originally was very close to $400 and the bill sent to my insurance company topped $600. Why such a markup for them? I would’ve liked it to be more honest.
Best service department in Las Vegas. John, Hugo, Dave and Carlos are very knowledgeable, informative and always keeping updated on the vehicle being serviced.
The staff are ok not very friendly. So far the repair has been working great. The communication for pick up of the vehicles could be way better .
Very nice
There was a big technical issue with the first car when I drove it off the lot. Frank and Gordon helped me to get another car for a good deal.
Customer service techs were very helpful with getting my car booked in and issues remedied.
Great car buying experience all around. Huge thanks to Frank for all the help with the purchase of my new car, he made it really painless throughout the whole process and I'm very happy with the vehicle we decided on.
I want to give a shoutout to Frank for making the final step of my lease process incredibly easy. From the moment I arrived, he was friendly, professional, and completely no-BS.
My deal was already structured when I came in, but Frank did a great job making sure everything went smoothly. He was organized, efficient, answered all my questions, and had me in and out without any hassle.
I also appreciated that the dealership was able to beat the pricing I had been offered through AutoNation, which helped make an already great deal even better.
Buying a car is usually ... Read More Google - Jun 20, 2026
I am extremely disappointed with the service I have received from this Volkswagen dealership. The customer service has been poor, and every visit seems to bring up issues that should have been addressed during previous repairs. It’s frustrating to pay for service only to be told later that the same problems still exist or that additional repairs are suddenly needed.
What makes the experience even worse is how quickly the dealership jumps to expensive repair recommendations and large charges. Rather than providing confidence that they are resolving issues properly, it often feels like they are more focused on maximizing ... Read More Google - Jun 19, 2026
Very friendly and helpful. Communicated how long the service would take and notifies me prior to it be done that it would be ready in 15 minutes.
None of the issues that I have brought my car in have been fixed. They “fixed” the light in the headliner, and now there’s something rolling around up there. Took it back for this issue along with the same rattling issue I’ve brought my car in for over 4 times now, and the trunk latch was replaced? So many things have been replaced and none of it has fixed anything. There is still something rolling around up top after I brought it back, the rattling is still happening. Nothing has been fixed. Additionally I dropped my car off on ... Read More DealerRater - Jun 18, 2026
Salesperson offered $100 gas card to drive out from Henderson, then the sales manager said that it was only if we bought a car. No one said that you had to buy a car for the $100 gas card. We were looking at actually buying 2 cars today, but after the unethical behavior of this dealership we will buy at a different dealership! DO NOT TRUST THESE SALESPEOPLE! TYPICAL USED CAR Mentality!!!
Jenny, the internet salesperson,called me in reference to looking for a Jetta GLI. I explained to her that we live pass Henderson and it was too far to come. She informed me that if we drove out, we would receive a $100 gas card. We decided to go out and took the Jetta for a test drive. Unfortunately, they were not able to make a deal with us. As we were leaving, I asked about the gas card and was informed it was only valid if we bought a car. I told the sales manager that is NOT what she ... Read More Google - Jun 15, 2026
Superb service by John Garcia, service advisor. No pressure sales on services. I came in and thought I needed a very expensive service on my VW Passat GT. John walked me through what actually needed to be checked versus the service I thought I needed. Their competitor would have let me ask for the expensive service and not told me it was only necessary if certain conditions existed. John listed the needed services and some recommended services. He framed the services in time order and what made sense (e.g. tires okay for now but will need in fall, tire ... Read More Google - Jun 13, 2026
Centennial Volkswagen is the best Volkswagen dealership I’ve ever been to with the best staff I have ever interacted with.
I really appreciate Pedro in the service department for going above and beyond for my vehicle. His kindness and understanding will be the only reason I service my car here.
Amazing service department. Excellent service every time. Easy and Fast process. Will always use Centennial VW and recommend to others.
Found the problem and fixed it same day, so I was only out of my car for the one day! Staff was friendly and prompt.
Excellent customer service from John. Thank you.I appreciate how easy you made the process.
Came in and spoke with Damian Martinez, he was friendly, professional and informative about the sales process. Will be back to purchase a vehicle search soon!
Treated well without high pressure. Gordon is the person that helped me.
getting your car fixed is already frustrating as is, but David always makes it very accommodating.