Customer Testimonials
David is great, he's been my service advisor for years now and he has always provided me with the best customer care service. I've delt with a lot over the years but David is by far the best. please make sure you congratulate him for his exceptional service. I work in hospitality and we on the floors don't get the recognition we deserve so I know how being recognized will make him feel. Thank you.
Great customer service and professional salesman.
Gordon was very friendly and knowledgeable no pressure or stress...An ambassador for the vw brand specificicly the race line bringing together enthusiast to create memories share the love for the brand and create new friendships.. I would highly recommend and make my new purchase here 100 percent.
David very professional and knowledgeable very enthusiastic, about asking questions that I had haven’t seen this great customer service in years
David was very rude and hung up on me when I tried to explain the situation , this dealership likes to scam people out of their money even if we had the vehicle serviced by a Volkswagen dealership they do not honor their warranty on a part that you buy full price to replace . I would avoid this dealership at any cost.
Best service department in Nevada, I was kept updated on the repair of my vehicle
I had the absolute best experience at this dealership! My car is absolutely beautiful. My daughter and I went and it was a seamless process and fun! Frank is an amazing sales person. He’s funny and smart and honest. This was a huge decision and purchased for me and I couldn’t have asked for a better experience. I had to call with questions and they help me every step of the way you can’t go wrong going to the dealership. 5 Stars all day every day. Thank you Frank & staff! ⭐️⭐️⭐️⭐️⭐️
Convenient location and friendly staff. Main negative is the waiting area needs a refresh. The coffee was ok but no donuts available.
I just wanted to start off by saying that the Staff at Centennial VW have saved me multiple times. Even when I was the worst type of customer you can possibly have. They dealt with me with grace and a sense of urgency. I cannot ask for a better VW Dealership/staff than this VW Centennial. I wanted to send a BIG shout out to Gordon Smith, David Lucero, and last but not least my Braddah with tender hands Andrew!! Forever Grateful - Jerim Cruz
From the time we arrived to the time we left, the staff was attentive and professional, making sure we were taken care of and had all of our questions addressed and answered.
Excellent customer service and attention to detail. Very satisfied with level of support provided to me
Very friendly and helpful.
This is the best dealership in las vegas. The technicians are very knowledgeable on my vehicle. Ive had zero issues.
Whoever you’re dealing with stole Charles Wilson’s identity. This Charles Wilson died over three years ago.
Professional friendly service with a reasonable out the door price. My wife and I were really pleased having Gordon to work with.
Great service and even better follow through. They not only called to advise parts status but also called later to check up.
Severely disappointed with the service and customer care. I have took my vehicle to this dealer three times with same complaint only to be told that I have been using the wrong grade of gasoline when the manufacturer recommends 87 octane. These folks are tremendously incompetent to say the least. Very disappointed with dealer, vehicle and customer service. This will be my last VW
I went to this dealership for 20k service. It was fine overall, but I found there was a lack of communication. I waited at the location while my service was done and had to initiate contact when my service was done (I received a text, but I was working on my laptop so didn't notice the message for 20 minutes). At other locations they keep track of those waiting and inform them immediately.
I also found that a requested service was not done, so I had to go back a second time. I also got no explanation about the findings ... Read More DealerRater - Aug 20, 2026
My sales person Jenni was amazing. She was honest to the point and easy to work with. The finance manager Sheldon was the issue. He was extremely pushy with warranty. I told him I didn’t need gap insurance he then asked me to explain to him what gap was and why I thought I didn’t need it. When it came to the extended warranty he then kept telling me “you’re not understanding the value of this I’ll explain it again.” At one point he looked at my boyfriend (who was there for solely for moral support) ... Read More DealerRater - Aug 19, 2026
I had a migraine the day I bought my car. The manager helped me get my new and other car home. He drove to the other side of town to bring my car.
Jenni and Sheldon were absolutely Amazing. They made my buying process so easy and took their time to explain everything
Very helpful and respectful for the situation that was presented. The saleman was very knowledge and friendly.
Very good communication about the status of the vehicle. Good explanation of services performed on the vehicle
I am a little disappointed with my sales rep. I had spoken to him when making my appointment regarding lease buy out, having VW purchase my car like you did last time e, new offers in case I decided to purchase a new vehicle. He was totally unprepared and every question I asked he left thr table to go to 3 different offices I told him had to leave bynoon, my appointment was at 10:30, due to doctors appointment. At this time he said he couldn't get me the information because h
The computer was down. I reschedule my appointment for ... Read More DealerRater - Aug 11, 2026
Always a pleasure working with the service department. Very friendly people love the video of things that are wrong
Everyone was very polite, they were very knowledgeable. The dealership was very clean and had nice lounge to wait in.
Always a great experience ! They go out of their way to make you feel comfortable and there’s always a feeling of complete transparency ! Shout out to Thomas McNicholas , Chris Ruelas for their amazing attentiveness!
Best dealership ever! The customer service is top tier and I haven't had any issues with service. I took my Atlas as a walk in on a Saturday. They finished it and even gave me a ride home to wait.
Great and easy to work with. Most sales people make you feel like a number. I felt like a real person.
Well done well done well done well done well done well done well done well done
They were friendly and very helpful with my lease trade-in. They also helped me with my new lease made it easy and convenient Tyler did a great job he was friendly, polite, and professional. THANK YOU!
Customer service was attentive and kept me informed on the status of the service. Also explained the service performed and the cost.
Driving off the lot w a new vehicle is the smallest part. Afterwards,the service needs to be paramount! I’m treated like a king here! Everyone in the service department deserves a huge bonus! Seriously,I’ve never been treated as well. You guys are the best!!!
John Garcia the best service professional. He took care of my ID Buzz and he did an amazing job. Follows up with the mechanics and keeps me posted every day. So professional love
Nice service center clean, but can get busy and the wait time can be long. My advice is drop off vehicles and come back later.
Took great care of me was in & out. Make sure you come to this dealership.
Very professional, they took the time to inspect my vehicle, and I love the fact that I can communicate in my own language.
Had came in to get my rim replaced and was shown the best customer service ever, the men and women of Volkswagen are all 5 stars in my book. I was able to get everything done and back on the road in a reasonable time.
I have always had great service at this dealership. Im constantly updated on whats going on with my vehicle.
The sales process was to long . The desk manager was not listening to watch I was asking for . NO COMMUNICATION
Great experience, service was timely and thorough. The communication of services upcoming were explained as well to prepare for future visits.
Answered all my questions in detail. Very friendly. Was very efficient with the services provided
I have a part in stock and they haven’t made me an appointment. Every time I go it’s a waist of gas . Nothing got taken care of . And no return phone calls from anyone. Regarding a recall on SOS button . I’ve been waiting since march 2026
Great dealership, Management really took great care of me. Definitely will recommended for others to come here.
I was having a bit of a tough time with a car I had purchased several years ago. It was having a series of issues that seemed unending. This past weekend all of my stress was relieved in a major way. I'd like to give proper recognition to Alexis who handled the case with grace. There was no "sales breath" just someone who seemed genuinely concerned with my issues, and had every intent to help as much as she could. She went above and beyond and then some. If you're in the market for a VW ... Read More Google - Jul 7, 2026
precise, courteous and extremely helpful. they seem to be very knowledgeable of their work. love going there.
Gordon was very knowledgeable and helpful in assisting me with my car purchase. Thank you
I had to leave my car there for engine light on. Carlos was very helpful and made the process less stressful. I had to get a rental and Carlos advised me there was an enterprise rental car company near by and offered me a shuttle ride to the enterprise but I had another driver with me so we were able to go get the rental and take my car back. It was a seamless experience and even though it isn't a good situation to be in Carlos made it somewhat pleasant.
Very good customer service, nice helpful, kind staff. Dealership was clean and the parts department was very helpful
Dave was great when I became evident I needed a loaner. He had one ready for me within two hours. My issue was not with the service but the dealers service with my extended contract. I noticed the bill he sent me originally was very close to $400 and the bill sent to my insurance company topped $600. Why such a markup for them? I would’ve liked it to be more honest.
Best service department in Las Vegas. John, Hugo, Dave and Carlos are very knowledgeable, informative and always keeping updated on the vehicle being serviced.
The staff are ok not very friendly. So far the repair has been working great. The communication for pick up of the vehicles could be way better .
Very nice
There was a big technical issue with the first car when I drove it off the lot. Frank and Gordon helped me to get another car for a good deal.
Customer service techs were very helpful with getting my car booked in and issues remedied.
Great car buying experience all around. Huge thanks to Frank for all the help with the purchase of my new car, he made it really painless throughout the whole process and I'm very happy with the vehicle we decided on.
I want to give a shoutout to Frank for making the final step of my lease process incredibly easy. From the moment I arrived, he was friendly, professional, and completely no-BS.
My deal was already structured when I came in, but Frank did a great job making sure everything went smoothly. He was organized, efficient, answered all my questions, and had me in and out without any hassle.
I also appreciated that the dealership was able to beat the pricing I had been offered through AutoNation, which helped make an already great deal even better.
Buying a car is usually ... Read More Google - Jun 20, 2026
Very friendly and helpful. Communicated how long the service would take and notifies me prior to it be done that it would be ready in 15 minutes.
None of the issues that I have brought my car in have been fixed. They “fixed” the light in the headliner, and now there’s something rolling around up there. Took it back for this issue along with the same rattling issue I’ve brought my car in for over 4 times now, and the trunk latch was replaced? So many things have been replaced and none of it has fixed anything. There is still something rolling around up top after I brought it back, the rattling is still happening. Nothing has been fixed. Additionally I dropped my car off on ... Read More DealerRater - Jun 18, 2026
Superb service by John Garcia, service advisor. No pressure sales on services. I came in and thought I needed a very expensive service on my VW Passat GT. John walked me through what actually needed to be checked versus the service I thought I needed. Their competitor would have let me ask for the expensive service and not told me it was only necessary if certain conditions existed. John listed the needed services and some recommended services. He framed the services in time order and what made sense (e.g. tires okay for now but will need in fall, tire ... Read More Google - Jun 13, 2026
Centennial Volkswagen is the best Volkswagen dealership I’ve ever been to with the best staff I have ever interacted with.
I really appreciate Pedro in the service department for going above and beyond for my vehicle. His kindness and understanding will be the only reason I service my car here.
Amazing service department. Excellent service every time. Easy and Fast process. Will always use Centennial VW and recommend to others.
Found the problem and fixed it same day, so I was only out of my car for the one day! Staff was friendly and prompt.
Excellent customer service from John. Thank you.I appreciate how easy you made the process.
Came in and spoke with Damian Martinez, he was friendly, professional and informative about the sales process. Will be back to purchase a vehicle search soon!
Treated well without high pressure. Gordon is the person that helped me.
getting your car fixed is already frustrating as is, but David always makes it very accommodating.
The staff members are very attentive and polite—especially Hugo, the maintenance employee. I am truly impressed by the excellent service provided by the staff.
Went and bought a 2021 Toyota RAV4 from them. Frank was an absolute amazing salesperson he was transparent he didn't BS and sit there trying to change my mind. I came in knowing what I wanted he said okay and made the deal happen as fast as possible. He and the mechanics and the detailing team have gone above and beyond to make sure me and my family were taken care of in order to fix some minor issues with the car and a better deeper clean. It was fast, kind and overall a great car buying experiences. 10/10 would recommend ... Read More Google - Jun 1, 2026
The service I received at the dealership was professional,, courteous and informative.. i will definitely use centennial volkswagen.For my volkswagen service needs.
From the service manager down to the guy who helped me this place was fantastic
Excellent service, lower prices than going to Audi.
Carlos was amazing an stayed in contact through my whole service, my repair was covered under warranty and they also provided a courtesy vehicle
Impeccable service and customer attention. Once again Centennial Volkswagen goes ABOVE & BEYOND! The service and professionalism is exceptional. I highly recommend Centennial Volkswagen for service and new/used car shopping options! Love my TIGUAN!
Buying my new GTI from Frank at Centennial VW was one of the best car buying experiences I've had.
Always great service! They go above and beyond for their customers. Have purchased several cars from this dealership and always had a great experience!
Frank made sure I got the best deal for my situation by going over options I hadn't even thought about. He walked me through everything and most importantly set up my VW app.
It was a please experience visiting the dealership and checking out the new 2026 models that I have never seen in all of my years of owning a vehicle. Glad I checked VW out on the options that were available!
the repairs were instant, communication was exact, i was able to make a quick appoinment
Best service shop, Thanks John
Fast and very friendly staffs. fast and clean service. Keep up the good work guys..
I cannot say enough great things about the service department here, specifically David — he went truly above and beyond for me and my family. My car was in the shop for three months, which could have been incredibly stressful, but David made sure I was never left without a vehicle and kept me consistently informed every step of the way. I always knew exactly what was happening with my car, and that communication made all the difference. As a young woman, it can sometimes feel intimidating dealing with car repairs, but I never once felt that way here. I felt ... Read More Google - May 10, 2026
I feel like they don’t take what’s going on with my car seriously and I think I’m gonna take it to a different Volkswagon because there is something going on since I bought the car
Quick and reliable oil change with inspection. In and out in less then an hour.
Service members were kind and helpful. They handled my car with care and great pricing.
I had an excellent experience with Centennial VW everyone from service department to sales and finance were there to assist me in anything I needed. They even were helpful and patient when I asked about the simplest questions. This is my second vehicle purchase from Centennial VW and not the last vehicle I will purchase through Centennial VW.
Salesman knew very little about the car. I had to go on YouTube and research all the questions I had about the car that they couldn’t answer. Which were all pretty basic and easy questions you would think someone selling the car would know. Zero follow up after the sale. It’s been one month I still haven’t heard a word from them. Waiting for any paperwork I was promised about my warranty and road side assistance.
I had a pretty good experience at the dealership mainly because Gian was very helpful but did not pressure me in anyway. He was great at communicating and a great person. Kudos to Gian...
Great customer service!
If you have any worries or concerns of any kind or just a regular checkup, take your car to Centennial VW.....the best of the best. Thank you, Hugo Martinez, for exceptional professional service!
Went for an oil change back in December and had to top it off several times on a car that was only a couple years old with less than 40,000 miles on it. Car kept burning oil since I left the dealership and then came back again cause my engine light came on and they told me I needed a new engine after an oil change a couple months prior.
Fast. Expedient. Friendly. good deal. If I purchase again in Vegas I would return. Billy was great.
Super friendly staff, easy process, and I love my Buzz. ❤️
The dealership was great. They went out of their way to make sure I was happy, and taken care of.
Billy in sales was incredibly helpful and found the right car for me. Thank you for the experience and happy to be back in a VW.
Frank was amazing!!! Helped us get into a new vehicle fast and easy! He was truly amazing and appreciated all his hard work.