Customer Testimonials
Very good customer service, nice helpful, kind staff. Dealership was clean and the parts department was very helpful
Dave was great when I became evident I needed a loaner. He had one ready for me within two hours. My issue was not with the service but the dealers service with my extended contract. I noticed the bill he sent me originally was very close to $400 and the bill sent to my insurance company topped $600. Why such a markup for them? I would’ve liked it to be more honest.
Best service department in Las Vegas. John, Hugo, Dave and Carlos are very knowledgeable, informative and always keeping updated on the vehicle being serviced.
The staff are ok not very friendly. So far the repair has been working great. The communication for pick up of the vehicles could be way better .
Very nice
There was a big technical issue with the first car when I drove it off the lot. Frank and Gordon helped me to get another car for a good deal.
Customer service techs were very helpful with getting my car booked in and issues remedied.
Great car buying experience all around. Huge thanks to Frank for all the help with the purchase of my new car, he made it really painless throughout the whole process and I'm very happy with the vehicle we decided on.
I want to give a shoutout to Frank for making the final step of my lease process incredibly easy. From the moment I arrived, he was friendly, professional, and completely no-BS.
My deal was already structured when I came in, but Frank did a great job making sure everything went smoothly. He was organized, efficient, answered all my questions, and had me in and out without any hassle.
I also appreciated that the dealership was able to beat the pricing I had been offered through AutoNation, which helped make an already great deal even better.
Buying a car is usually ... Read More Google - Jun 20, 2026
Very friendly and helpful. Communicated how long the service would take and notifies me prior to it be done that it would be ready in 15 minutes.
None of the issues that I have brought my car in have been fixed. They “fixed” the light in the headliner, and now there’s something rolling around up there. Took it back for this issue along with the same rattling issue I’ve brought my car in for over 4 times now, and the trunk latch was replaced? So many things have been replaced and none of it has fixed anything. There is still something rolling around up top after I brought it back, the rattling is still happening. Nothing has been fixed. Additionally I dropped my car off on ... Read More DealerRater - Jun 18, 2026
Superb service by John Garcia, service advisor. No pressure sales on services. I came in and thought I needed a very expensive service on my VW Passat GT. John walked me through what actually needed to be checked versus the service I thought I needed. Their competitor would have let me ask for the expensive service and not told me it was only necessary if certain conditions existed. John listed the needed services and some recommended services. He framed the services in time order and what made sense (e.g. tires okay for now but will need in fall, tire ... Read More Google - Jun 13, 2026
Centennial Volkswagen is the best Volkswagen dealership I’ve ever been to with the best staff I have ever interacted with.
I really appreciate Pedro in the service department for going above and beyond for my vehicle. His kindness and understanding will be the only reason I service my car here.
Amazing service department. Excellent service every time. Easy and Fast process. Will always use Centennial VW and recommend to others.
Found the problem and fixed it same day, so I was only out of my car for the one day! Staff was friendly and prompt.
Excellent customer service from John. Thank you.I appreciate how easy you made the process.
Came in and spoke with Damian Martinez, he was friendly, professional and informative about the sales process. Will be back to purchase a vehicle search soon!
Treated well without high pressure. Gordon is the person that helped me.
getting your car fixed is already frustrating as is, but David always makes it very accommodating.
The staff members are very attentive and polite—especially Hugo, the maintenance employee. I am truly impressed by the excellent service provided by the staff.
Went and bought a 2021 Toyota RAV4 from them. Frank was an absolute amazing salesperson he was transparent he didn't BS and sit there trying to change my mind. I came in knowing what I wanted he said okay and made the deal happen as fast as possible. He and the mechanics and the detailing team have gone above and beyond to make sure me and my family were taken care of in order to fix some minor issues with the car and a better deeper clean. It was fast, kind and overall a great car buying experiences. 10/10 would recommend ... Read More Google - Jun 1, 2026
The service I received at the dealership was professional,, courteous and informative.. i will definitely use centennial volkswagen.For my volkswagen service needs.
From the service manager down to the guy who helped me this place was fantastic
Excellent service, lower prices than going to Audi.
Carlos was amazing an stayed in contact through my whole service, my repair was covered under warranty and they also provided a courtesy vehicle
Impeccable service and customer attention. Once again Centennial Volkswagen goes ABOVE & BEYOND! The service and professionalism is exceptional. I highly recommend Centennial Volkswagen for service and new/used car shopping options! Love my TIGUAN!
Buying my new GTI from Frank at Centennial VW was one of the best car buying experiences I've had.
Always great service! They go above and beyond for their customers. Have purchased several cars from this dealership and always had a great experience!
Frank made sure I got the best deal for my situation by going over options I hadn't even thought about. He walked me through everything and most importantly set up my VW app.
It was a please experience visiting the dealership and checking out the new 2026 models that I have never seen in all of my years of owning a vehicle. Glad I checked VW out on the options that were available!
the repairs were instant, communication was exact, i was able to make a quick appoinment
Best service shop, Thanks John
Fast and very friendly staffs. fast and clean service. Keep up the good work guys..
I cannot say enough great things about the service department here, specifically David — he went truly above and beyond for me and my family. My car was in the shop for three months, which could have been incredibly stressful, but David made sure I was never left without a vehicle and kept me consistently informed every step of the way. I always knew exactly what was happening with my car, and that communication made all the difference. As a young woman, it can sometimes feel intimidating dealing with car repairs, but I never once felt that way here. I felt ... Read More Google - May 10, 2026
I feel like they don’t take what’s going on with my car seriously and I think I’m gonna take it to a different Volkswagon because there is something going on since I bought the car
Quick and reliable oil change with inspection. In and out in less then an hour.
Service members were kind and helpful. They handled my car with care and great pricing.
I had an excellent experience with Centennial VW everyone from service department to sales and finance were there to assist me in anything I needed. They even were helpful and patient when I asked about the simplest questions. This is my second vehicle purchase from Centennial VW and not the last vehicle I will purchase through Centennial VW.
Salesman knew very little about the car. I had to go on YouTube and research all the questions I had about the car that they couldn’t answer. Which were all pretty basic and easy questions you would think someone selling the car would know. Zero follow up after the sale. It’s been one month I still haven’t heard a word from them. Waiting for any paperwork I was promised about my warranty and road side assistance.
I had a pretty good experience at the dealership mainly because Gian was very helpful but did not pressure me in anyway. He was great at communicating and a great person. Kudos to Gian...
Great customer service!
If you have any worries or concerns of any kind or just a regular checkup, take your car to Centennial VW.....the best of the best. Thank you, Hugo Martinez, for exceptional professional service!
Went for an oil change back in December and had to top it off several times on a car that was only a couple years old with less than 40,000 miles on it. Car kept burning oil since I left the dealership and then came back again cause my engine light came on and they told me I needed a new engine after an oil change a couple months prior.
Fast. Expedient. Friendly. good deal. If I purchase again in Vegas I would return. Billy was great.
Super friendly staff, easy process, and I love my Buzz. ❤️
The dealership was great. They went out of their way to make sure I was happy, and taken care of.
Billy in sales was incredibly helpful and found the right car for me. Thank you for the experience and happy to be back in a VW.
Frank was amazing!!! Helped us get into a new vehicle fast and easy! He was truly amazing and appreciated all his hard work.
Huge shoutout to Dallas for being AMAZING from A–Z during my car purchase! 🙌 Dallas made the whole process fun, stress-free, and actually enjoyable. Super personable, easy to talk to, and never once made me feel rushed—even while running multiple numbers and checking out different cars until we found the perfect fit. Thank you so much, Dallas—you seriously made this experience a great one! 🚗✨
Everyone there was extremely helpful! I feel like I made a whole set of personal friends! Chris, Rodney, Dallas, Gian and David is service as well, they all made it like family. It was professional, clean, organized and I was very satisfied from top to bottom. Great deal, great place!!!
I had the absolute best car-buying experience at Centennial Volkswagen, all thanks to Frank. He truly went above and beyond—he even picked me up from the airport to make sure I could get my new vehicle!
Frank’s knowledge of the cars is incredible, but what I appreciated most was his approach. He wasn't pushy at all; instead, he focused on ensuring the deal was equitable for both the dealership and myself. It’s rare to find that kind of transparency and care. I couldn't think of a better experience. If you’re headed to Centennial VW, ... Read More Google - Mar 29, 2026
Great service department. Professional staff. Do great work. Courtesy service staff. Clean and comfortable waiting area.
Excellent service at Centennial Volkswagen!! My windshield cracked from a rock on the highway and they got me in the same day for replacement appointment!
This was a wonderful experience with Dallas she walked me through every step of the process
Hugo and the technicians took super good care of me. Came in with an issue with the active cruise control, needed an oil change too. Left with that all taken care of, plus new brakes and a wash! Service was quick (way quicker than the other VW in Henderson) and they honored the vehicle service contract. Didn't even charge me for the diagnostic! Usually hate getting serviced at dealerships but they run a tight ship. Can't recommend them enough.
Very friendly, good explanations, follows up to ensure that everything is going well. Definitely would recommend to anyone!
3rd VDub we've leased here! Very friendly and professional staff. Billy was our last salesman, great job!
Billy and the GM are the official dream team. They made sure all my dreams came true with the car I wanted. Everyone in the dealership was welcoming and very nice. I used to work as a paralegal for a big auto group and I’ve seen a fair share of things but I have to say my experience was great here and this is definitely a place you should come to buy your car.
Dallas was the best contact we could have met with and made the entire process so incredibly smooth, and even fun when it can be stressful. Love the car too!
Highly recommend stopping by and speaking with Gin, highly knowledgeable on all vehicles and will find the right deal for you!
The whole experience was very easy and fast from start to finish. I would highly recommend this dealership.
David and the service department always do their best, are very professional, helpful, knowledgeable and courteous
Very communicative, and let’s me know when my car needs updates and upgrades. Good customer service as well.
Good service!
Carlos from the service department was friendly, helpful, professional and courteous. Explained to me what was going on with my vehicle and what needed to be done. Received a video inspection of my vehicle as well. Was given a loaner vehicle while VW kept my vehicle for service. Overall had a great experience. The only issue is the cost of servicing a VW. You hope and pray you aren’t being overcharged for work that is not truly needed. Had a great experience. Will definitely bring my vehicle back to Cenntenial VW.
Sheldon was awesome with the purchase of my vehicle. It was effortless on my behalf I just had to show up
Our salesman, Gordon Smith was very friendly and helpful with finding the best vehicle for us. He was not high pressure and just wanted us to be happy with our decision.
Great customer service! Carlos is my favorite advisor hes always keeping me updates on my vehicle and always has been helpful with a loner vehicle when needed!
I went in for an oil change and to have the suction jet pump recall done on my car.
One week after the service I noticed the fuel gauge was not moving, so I got in contact with the dealer and was told to bring my car back in for inspection.
They confirmed that there was an issue, but that I may need to pay for it myself. I did not agree since that issue came up after my initial service. My service writer told me he would get in contact with other departments to see if they could help.
... Read More DealerRater - Jan 22, 2026
Very welcoming & professional dealership. They will take care of you AND your car no matter how small or big!!!
Hugo was very helpful. Great customer service!
I bring my golf and gti in every year for service. Never had any issues and am satisfied with the service.
Hugo takes excellent care of my VW Jetta by providing excellent customer service always. I would recommend Centenniel Volkswagen very high!
The folks at Centennial VW are great. This was our first car purchase here since findlay left. It was an outstanding experience. Billy, our salesman was still here from our last purchase a few years ago. So glad he is. He is fantastic. Thanks for a seamless, hassle free purchasing experience.
Lack of communication, vehicle wasn’t serviced correctly multiple times, when parts were ordered updates were hard to get. I’m currently still waiting for other parts to be replaced and left multiple voicemails and still was ghosted. Terrible sales/service experience here!
The people that I worked with including Gordon Smith and Bill, don’t know his last name were wonderful as a customer. I could be a pain in the you know what but it did not deter them from treating me wonderfully and I thanked them very much for putting up with me.
Definitely was able to help out with all the issues and the problems that was having with my car is in the shop currently right now can't wait to see the results
I arrived at 7 appt, car didn't go back til 7:41. Unsatisfactory! Svc Mgr says that is standard operating procedure! Then why even make an appointment? I was told it was going to be an "in and out" appt.! Wrong. Makes me rethink where I'll purchase my next cars!!!
Centennial Volkswagen always provides exceptional service. Hugo is an outstanding advisor with excellent customer care. It’s rare to find a dealership this reliable and attentive, and I truly appreciate their consistent professionalism.
Our service and customer service was great. We also really appreciated the loaner while our vehicle was in the shop. Thank you!
Normally dislike dealership service, but Hugo makes getting work done easy. Thank you Hugo for a smooth service visit.
Thank you Hugo!!!!
My sales rep was excellent. He listened to me and found the perfect car!!! My experience was stressfree!
Took my Atlas in for a recall 2 weeks ago, give or take, They took off the recalled engine cover. Today I went in to have no cover replaced. I walked he checked me. He said meet me at your car, we are to get you out of here. I went to car sat my seat, he comes out snaps it into place & in less 10 minutes I am an hour early to go to my next errand is. Thank you guys, Carlos you are the best
The service was fine but I don’t know why you make an appointment and then find out when you get there that it’ll be hours later before they even look at your vehicle — I hd no idea I’d be leaving my car there on my only day off filled with errands. Please explain the process beforehand.
Got of to a ruff start but then turned it around and took care of my issues.
I went in to get my car fixed, Carlos checked me in and helped me out and he was super nice, i hope he helps me every time! The tech who fixed my car did a great job as well because my issue is fixed!
Most awesome people and great site !
Was very nice and friendly. Didn’t take a lot of time with everything. Would recommend.
The Parts Department at Centennial Volkswagen was unhelpful, rude, and displayed a very poor attitude during my visit.
David was amazing! Thanks for all your help in getting my daughter's car fixed and back on the road.