Customer Testimonials
Took care in for a engine light problem. David kept me updated on issue until it was replaced with out any issues on the same day.
Went in for Atlas premium but ended up with Peak edition. Love the more aggressive tires
They completed the recall and maintenance on my vehicle as requested. I would prefer a written statement as to the work completed instead of an email.
The entire staff is knowledgeable and passionate about what they do and how they treat their customers!
After dealing with the peasants of AutoNation I am finally pleased to be amongst legitimate people at this VW location. GREAT customer service
Great service and communication. Easiest car purchase ever. Finance and sales rep were amazing Thanks Lou!
Excellent service by Carlos. Most people worried about the dealer will be more money than a mechanic but not the case . They saved me thousands of dollars that other places were quoting me. And the job was done perfect. Thank you Centennial VW.
Wonderful dealership! Friendly and knowledgeable in all departments. I had a service issue, and John G. was very helpful.
Service here is always great. Our service tech Ben does a great job on fixing the issues we have on our vehicle.
Easy to work with. My car was ready on time. John the service rep was professional and explained the service done to the car.
John in the service center handled making my appointment and kept me updated when I brought my car in.
It was a horrible experience, and I won’t ever buy a car from them again.
The service was seamless, I appreciate the help. The car is working great now. Thank you.
Absolutely the best dealership experience I've ever experienced, service writer Hugo Martinez was awesome, easy check in and kept me updated through out the repairs, hats off to the shop Forman Ben who stayed on top of the repairs in the shop, Cennnential Volkswagen is now our only repair shop.
I have significant time in the automotive business and can tell you David Lucero is a standout as a service writer. I’ve recently moved further south and Centennial VW is no longer the closest dealership to me. I don’t hesitate to travel there to have David and his team work on my car because of the confidence I have in him, that he’s earned with his exceptional work ethic, expertise and overall product knowledge.
Centennial Volkswagen has serviced my VW since arriving in Las Vegas. I have bee kept informed of scheduled and unscheduled maintenance. The service department and mechanics continues to do an excellent job.
Friendly, on-time service
Salesman was very unprofessional, talking bad about customers and other employees also he was very unknowledgeable of the vehicle being bought. Finance person was very harsh, disrespectful, and overall a very unpleasant experience. And I feel like I was taking advantage of with vehicle purchase. I will not ever go back and make sure any one asks I'll let them know hiw bad it was..
I have used this service center before. It gets the job done, but it isn't my go to place. I would prefer to go to VW in St George as there service center gives accurate times as to when the work will be done. Also they don't flag expensive work as being critical to get done, when it should just be a reminder that the work needs to be done in the future.
Had the car in twice (so far!) for a total of 5 days and the problem is still not fixed
This is a fantastic dealership. The entire staff are very friendly and helpful. 5 ★'s
When I came in to drop my car off, I was first in line. Then two cars pulled up behind me.
When the service department opened, the two techs walked past me and greeted the two cars behind me. They then brought them into the office to write up their services.
Meanwhile, I’m standing outside of my car looking for cameras like I’m being pranked.
Finally, I see a tech waving me in. No one is greeting me at my car. No apologies nothing.
When I go to pick up my car, they neglected to turn off the ... Read More DealerRater - Apr 11, 2025
Is happy with the service and very pricey and but the driver drop off and pick up was very polite
From purchase to service,these guys knocked it out of the park! Thanks Centennial Volkswagen!
The dealership was clean, the employees were kind, friendly, and helpful. The service was very quick. And my car came out looking extra squeaky clean.
Got our car in fast
Excelente atención y servicio por parte del Sr. Hugo, quedamos muy satisfechos del tiempo y la compostura que hicieron… muchas gracias!
Everything was great. Got a ride home and a ride back to the dealership. All the repairs were taken care of and my car even got washed.
Very professional and personable. I felt like family and that U have known them for years. I told them what I wanted and I got exactly that. AWESOME!!!
Every time I have been at the dealership and use the service department with John Garcia, I’ve had an excellent experience
5 stars because of Diego! He is great and always helps you out in any way he can.
Dropped our Jetta off for an oil change at 8:20 am by 11:15 we never received call. We then called to check on the status to find out they hadnt even attended to our vehicle yet. They just explained there was another vehicle with a lot of recalls that they are focused on. I dont mind that, however, when you're not given any follows up and its been almost 3 hours was poor service. We ultimately ended up canceling the oil change and picked up our vehicle because we needed it back by a certain hour. We ultimately have decided to give ... Read More DealerRater - Apr 2, 2025
Service was quick. Staff was knowledgeable. Vehicle was fixed the first time. I will be back
I never going back to you dealer to buy a car and services When I have warranty you don’t care about service….
Firstly, don’t listen to the negative reviews. This dealership is run amazingly well in my honest opinion. I had the pleasure of meeting Sales Manager Paul Ryan and he was a true gentleman. Enjoyed a few really good conversations with him throughout buying my car, and afterwards too. Incredible management style and attention to detail. Bravo Sir Paul !! Now on to Lavonte (hope I spelled your name right mate). Lavonte was very relaxed, but just enough pressure to close the deal. He stayed persistent, and never gave up the fight (which I hardly put up a fight), I want ... Read More Google - Mar 29, 2025
I worked with Gordon and Paul. They were very helpful and patient with me. The price of my car was matched with other dealerships and they even gave me a special deal on a protection package. They answered all of my questions and made sure I got the trim I'd be 100% happy with. No regrets on my purchase.
I was treated very well and the car was serviced in a good and proper amount of time. The Service advisor was very efficient and helpful.
Outstanding! Great team effort! Supportive, professional, and extremely knowledgable! Always welcoming and timely efficient! Feeling confident and satisfied with service!
I had an amazing service advisor Hugo! He was a huge help and I absolutely will keep going this dealership! And I have told all my friends how amazing they are!!
I worked with Hugo. He helped me work with my insurance company to get my windshield replaced. Additionally he had them to the active recall while the car was in the shop.
I am not very good at electronics so Gordon set up my communication and showed me how everything works. The sign at home was a big plus for me. Finally he set me up on how to get my satellite radio working. Great service!
Great customer service.
JAN 2025: We met up with Sales Consultant Sheldon Munyard already knowing which vehicle we were interested in. 2023 VW Jetta Sport! He guided us through the process; answering questions, making suggestions, answering more questions - all the while polite and available. A pat on the back for Sales Manager Thomas McNicholas and his team. We had a bunch of fun with Internet Sales Manager Bill Laut - his sense of humor (give & take!) calmed us during the process. Thanks, guys!
I highly recommend this dealership. The place is really nice, clean and welcoming. They are really great people. Caleb was our salesman ASK FOR HIM!! He is very knowledgeable, honest, friendly, kind, and respectful. We set an appointment and drove 2 hours to look at a car they had on their lot. We were greeted in the lot when we got there, and they got Caleb for us. The whole time we were there, we felt like we were important to them. They worked with us to find a car and a deal that work best for us. Jessie, in financing, ... Read More Google - Mar 19, 2025
Sheldon was amazing! and Rachelle the finance manager was fantastic! This was our 6th car with this dealership and we couldn't be happier. Sheldon helped us figure out how to close out our lease and buy a new car with ease! And Rachelle got us out in 1 hour!!! LOVED the whole experience!
Excellent customer service. The facility is always clean. They never fail to wash my car before returning it.
John Garcia was a very good service person. Nice and polite. Very good employee. Don't lose him.
My car had 2 recalls and an oil change.
I was going to drop the car off and then pick it up when it was done,
My service advisor John Garcia, went back to the garage and asked if they could expedite my car, so I wouldn’t have to go all the way home and then back to pick it up. He gave me time when my car would be ready, and it was.
He also had my car washed for me.
John was a pleasure to work with, he was very nice and professional. The best experience I’ve ... Read More DealerRater - Mar 14, 2025
This is a review for advisor David and tech 1033(sorry, don’t know who you are since all I have is that number) at the service department. I didn’t purchase my car here so I can’t really comment on the sales team.
When I purchased my car in California, I feel like I was sort of tricked into getting the service package. To be fair, I didn’t really dig too deep into every expense they tacked on during the sale, I was just excited to finally get my Golf R. Oh well, it happens, so now I ... Read More Google - Mar 5, 2025
Good staff, easy process, work completed, car runs well. Will do more here in the future
Sheldon provided me an excellent service, very knowledgeable, responsive and customer care. I’d recommend to anyone, thanks!
Friendly staff
Great customer service ! Friendly and knowledgeable staff - all repairs fully explained and completed on time - highly recommended !
Jessi is the person that helped me throughout my financing process and he actually made sure that I was ok with my monthly payment. He went above and beyond just to help me out with my financial situation so I know for a fact that his there to help people financially and not just get a commission right away. I would definitely recommend him he doesn't treat you like a customer he treats you like a family member. so I will definitely recommend him and if someone deserves a promotion he should be the one!
Great customer service! They washed my car and did my recall in a timely manner.
Had a great experience with everyone at CVW! David was great and professional along with the manager Pedro!
Sheldon was great. Straight to the point, no BS at all throughout the whole experience. I recommend everyone ask for him if they need a car.
Customer service was outstanding. Thank you Billy, Jessie, and Brian. I chose your dealership again because honesty is important to me. Once again you earned my business. I have zero problems recommending you to my friends and colleagues.
Got in quickly they finished earlier than expected friendly staff too, will definitely return back there
Great experience. Working with Broderek was a great experience. If you want an easy going experience without the hassle, ask for him.
They always take care of me. I have never had an issue with the service department or any of the workers. Even explained why I had to have an oil change soon after having had one elsewhere.
Where do I begin...well, we saw an electric car advertised by this dealership and it was in the price range we wanted to pay. My husband checked it out and one day we both went to test drive it. Don't get me wrong, our saleman was polite but the one above him started the full court press. We were interested but wanted to get financing from our credit union and said we would return with the check once all the negotiations were over. This car manager even had an employee sit in the lobby pretending that he was ... Read More Google - Feb 19, 2025
All the guys were great and very nice. I recommend taking your car to Centennial VW for all your service. Thank you all so much.
Wonderful support and a great team. Appreciated the ongoing communications as we waited for the vehicle to arrive.
Dealer is full of misinformation, they promote amazing deals and you walk out of there with a payment and a down payment double and triple as promised respectively.
Great customer service. Efficient, thorough and on schedule. Easy to make an appointment online. Highly recommend.
Billy was great! I knew what I wanted, he helped me find it, and patiently explained all the features of my new Jetta! My first Jetta lasted me 13 years! Here’s to another 13 with Volkswagen!
Hugo was very professional. He made my experience very pleasant. All the team members were very helpful and friendly
great service, fast service as well, polite customer service, helped with all the proper information needed
Sheldon was very friendly, knowledgeable and helpful. He went over all of the functions of the car. Best experience searching for a new car. Sheldon is a great asset.
John was completely professional and courteous. Everything was completed on time and as promised. I’m completely satisfied with my vehicle and the service provided!
good knowledge about the car from the seller 'MR Bily' , very satisfied with the purchase.
Great service, polite and friendly service rep. I believe it was david he sits at the first desk to the right coming in from the outside entrydoor. He was fast and efficient checking me in and got my car back out to me quickly as promised.
Didn’t fix anything. Said all the noises were normal. Squeak noise from under car is normal. Rattling rear view mirror is normal. Normal to consume coolant. Replaced the rear brake pads. Miracle they didn’t say those were normal to be at 3mm after 10k miles.
Awww alll the guys here were so nice! Carlos got me checked in fast and my car was finished in no time!! They were so friendly it was really nice.
Incredible staff. Very welcoming and helpful. Did a tremendous job of listening to my desires and to what I was wanting and needing in a new vehicle. Great incentives at this time too. This is my 3rd vehicle in a row from this company in 6 years and I will continue to go to them. Highly recommend!
The people were very nice. The service was another story. Our vehicle in under and extended warranty which they seem to have ignored. Therefore, the correct work was not done, and they attempted to charge me for work that is covered. I was very disappointed.
Nick was great to work with and very professional. Finance manager was very informative as well. I went to Chevy, Nissans and Ford. Nefore coming to VW Centennial. Left a few short hours later with a car for my daughter who couldn’t be happier.
Clean facility, friendly, welcoming and knowledgeable staff, prompt service and care, great communication, overall great customer service
Great service vehicle was done quickly Great technicians thank you Will be back for the next visit
My wife’s ID.4 had a small flaw on the dashboard. David was awesome, very approachable and helpful. David answered all my questions and sent me constant updates on the vehicle. The service was great. The guys even took care of (2) recalls without asking. Highly recommend!
Great experience and very knowledgeable staff. Thank you for great communication and honesty. Wonderful service department!
Even with all the hiccups in the road David was very helpful and got things handled. Very professional and kind!
David was invaluable! I had previously called to find out if I had any more free oil changes because I purchased a warranty and was told no. When I got there and spoke with David, he found my warranty and told me I did have another oil change and brake service as well. I appreciate him looking that up and letting me know.
Gordon was everything! So happy with how this turned out. Overall this experience was one I’ll continue to speak highly of.
Excellent customer service, I have had no problems here. Estimates are always given in advance before any work is done and I’ve never felt pressured to get a service that I didn’t feel the need for. Our service tech David Lucero is extremely knowledgeable and helpful and I feel that services are never falsely recommended, and services that are performed are done correctly. Everyone’s experience is different but these have been mine. I would recommend this VW dealer to anyone needing service.
by far the best dealership service I have experienced, clean service area and everyone were extremely helpful, A++
Gabriel was a really good tech and all the services on my car were done in a great timely manner and Carlos was very nice in getting me checked in, I hope he helps me every time I come in!
David is such a professional human being. Always helpful and very informative. I would always take my car where ever he is.
David always goes above and beyond for us. He is my go to and it definitely goes noticed when he’s not there. Need more David’s in the department.
Great Service dept ! In and out very quickly. Pedro has a great Team . Highly recommend the service dept .
I had an amazing experience at Centennial Volkswagen ! Pedro was beyond professional and went above and beyond! I highly recommend Centennial Volkswagen where I purchased my vehicle last year as well as had outstanding service ! Andrea S.